Returns & Refunds Policy – Zyvellofashion

At Zyvellofashion, we strive to deliver top-quality, custom-made apparel tailored precisely to your preferences. To keep our process clear and straightforward, we have outlined our guidelines regarding order modifications, exchanges, and financial remedies below.

1. Order Modification & Cancellation Period

  • Initial 2-Hour Limit: Because every piece is created on demand and rapidly moves into our printing workflow, updates or cancellations are only permitted within 2 hours of placing your order. Please notify our client care team at [email protected] immediately if you need to adjust or cancel your purchase.

  • Beyond 2 Hours: After this timeframe, active manufacturing begins, meaning orders can no longer be stopped, altered, or revoked.

2. Eligibility for Replacements and Refunds

We offer a 30-day coverage period for items received in defective or compromised condition. You are eligible for a free reprint or a full monetary refund if any of the following apply:

  • The item arrives with physical damage, such as torn fabric or manufacturing flaws.

  • The printed design displays severe color degradation, noticeable misalignment, or fails to match your confirmed artwork.

  • You receive an incorrect product style, size, or color scheme due to a fulfillment mistake on our end.

  • The shipment is lost during delivery and confirmed as unrecoverable by the carrier.

To initiate a claim, please contact us within 30 days of receiving your package. You will need to provide your order confirmation code alongside high-resolution images or visual proof showing the issue.

3. Non-Eligible Situations

Since each garment is customized specifically for you, we cannot issue store credits, exchanges, or refunds under the following circumstances:

  • Incorrect size or color choices made during checkout (we strongly recommend reviewing our sizing chart before ordering).

  • Delivery failures caused by invalid or partial shipping addresses provided by the customer.

  • Change-of-mind requests submitted after the initial 2-hour window has passed.

  • Items that show signs of usage, washing, modifications, or damage resulting from regular wear.

4. Step-by-Step Claim Process

  1. Submit Request: Contact [email protected] with your order number, a summary of the issue, and clear visual evidence of the product defect.

  2. Review Phase: Our support team will evaluate your documentation within 24 business hours.

  3. Final Outcome: Upon approval, we will either dispatch a brand-new replacement free of charge or issue a complete refund back to your original payment method.

5. Refund Completion Timeframe

Approved refunds are processed back to your original payment channel within 3 to 7 business days. Please note that actual posting times may vary depending on your bank or credit card provider.